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Returns, Refunds & Cancellations

Thank you for shopping at Reso Fine Foods

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Reso Fine Foods

  • “goods” refers to the items offered for sale on the Service.

  • “Orders” means a request by You to purchase goods from Us.

  • “Service” refers to the Website.

  • “Website” refers to the website you are using to purchase our goods. https://www.resofinefoods.co.nz/

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Your Order Cancellation Rights

You are entitled to cancel Your Order if your order has not been despatched from our Auckland or Christchurch warehouse.

In order to cancel your order, You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:

The goods are in the original packaging

The following goods cannot be returned:

  1. The supply of goods made to Your specifications or clearly personalized. Indent Orders.

  2. The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  3. The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  4. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


Returning goods

You are responsible for the cost and risk of returning the goods to Us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Once we have received these we will issue you a Credit to your account, a refund or re-send the items out to you depending on what suits you best.


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By visiting this page on our website: https://www.resofinefoods.co.nz/

  • By sending us an email: info@reso.co.nz

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